Answering Your CNC Questions

    At Leapion, we want to make your CNC experience as enjoyable as possible. That's why we've built machines that deliver unbeatable performance and value. We've also created a customer support system that allows you to get the most out of your machine without the headache. Here are some common questions that our customers have. If you have additional questions, please contact us today.

What types of material can I cut with my CNC router/plasma?

    Due to the technology advantages of our routers and plasmas, we are able to provide you with more cut forces than the typical CNC machine. With appropriate tooling, hold down, and programming your machine can handle many different materials. Some of the popular materials you can cut with your Leapion CNC router include wood, acrylic, aluminum, brass, plastic, foam, phenolic and other solid surface materials. Your CNC plasma can cut most metals, including steel, brass, copper, and aluminum.

Where are your CNC routers and plasmas made?

    All Leapion CNC routers and plasmas are 100% made here in Chiana. From the design, engineering, welding, painting, wiring, assembly, and testing – we truly are the manufacturer. We use only the finest quality materials and advanced  manufacturing techniques to build all of our machines right here in our facility in Jinan, Shandong.

How can you offer such great quality for such a low price compared to competitors?

    Our machines aren't the cheapest, but they are the best value. Unlike cheap imports and other low cost American companies, we use the highest quality materials and build technology with components you will recognize by name. Using these materials and technology actually helps us to cut costs by reducing our overhead and labor times while also reducing our support demands in the field. This has allowed us to provide our customers with free lifetime technical support with every new Leapion CNC machine direct eliminating the costly dealers and distribution models used by other suppliers so dollar for dollar more of your money goes into the product itself!

What is included in your lifetime tech support?

    When we say free lifetime tech support, we mean we'll do everything we can to support your machine for as long as you own it. We offer free and convenient tech support via email, phone, and internet connectivity. In rare cases, it may be necessary to send a technician out to service your machine at an additional cost determined by the specific situation. Our phone, email, and on-board diagnosis systems allow our team to be more hands on without the costly downtime to our clients. We have the top-rated support in the industry, and we can often solve your issues remotely.

What do I do if my machine stops working?

    Contact our support team immediately and we'll help you troubleshoot and resolve any issues. In rare cases, if we determine we need to come on-site we also offer support for that too and can help schedule that right away. However, we always suggest getting in touch with our team first as in many cases on-site will not be necessary. As a valued Leapion CNC customer, you can expect that we will do everything we can to get your machine working immediately with minimal expense to you.

How do I know your machines are as good as you say they are?

    Don't take our word for it, Our many satisfied customers can back up our promises to you. Simply ask for references or see what real Leapion owners have posted about our products and service. We stand behind every aspect of our machines.

    Our Life-Time Support is our way of showing you our confidence, not many companies offer so much FREE support and Service if they doubt their own product.

    We also encourage you to look at more expensive machines and compare the quality to one of ours. Most of our customers who’ve purchased other machines or have seen other machines in action are blown away by the quality and value of our CNC routers and CNC plasma systems.

What if I have never used a CNC Machine before, will I be able to figure it out?

    Absolutely, many of our clients are first time CNC users and with little experience are running their machine the first day it arrives. With our lifetime technical assistance, you can be assured you'll always have someone to speak with when you need help. We also include access to the Leapion CNC basic training class with every purchase of a new Leapion CNC Router or Plasma. You'll get hands-on experience without the expense of paid training. We also include a manual with the machine and software that has built-in tutorials so you can get started right away. 

    Nobody puts more time and effort into helping you get the most out of your CNC than Leapion!